General terms and conditions

Supplier

I. Introductory provisions

  1. The company Supplier issues these general terms and conditions (hereinafter referred to as "GTC"), is a supplier and at the same time a provider of services.
  2. The Supplier issues these General Terms and Conditions (hereinafter referred to as the "GTC"), which govern the rights and obligations of the Supplier and Clients when delivering Goods, providing and using the Supplier's services. The GTC are an integral part of every contract concluded between the Client and the Supplier and are binding on all users of the Services and buyers. The General Terms and Conditions are not binding if the Supplier and the Client agree on other terms in the written contract. In the event of a conflict between the General Terms and Conditions of the Supplier and the General Terms and Conditions of the Client, the Client acknowledges that the General Terms and Conditions of the Supplier take precedence.
  3. These General Terms and Conditions shall also apply if the order is made physically at the Supplier's place of business, with the exception of provisions specific to distance contracts.
  4. Terms for the purposes of the GTC and for the creation, change and termination of the legal relationship between the Supplier and the Client are defined as follows:
  • The Customer/Client is a natural or legal person who uses or plans to use the services provided by the Supplier, or buys Goods from the Supplier. The customer and the client are understood as the same entity, but in a different time frame.
  • The Customer is the person at the time of ordering the service or Goods from the Supplier, the Customer becomes the Client at the moment of the contract between the Customer and the Supplier.
  • Client-non-entrepreneur/Consumer is a natural person who uses services or buys Goods from the supplier as a consumer.
  • Client-entrepreneur is a natural or legal person who uses services or buys Goods from the supplier for business purposes. A legal entity whose primary purpose is not business is considered a Client-entrepreneur for the purposes of these GTC.
  • Services are products that the Supplier provides.
  • Goods are material products that the Supplier is able to physically deliver to the Client.
  • The price of the Product or service is a binding payment that the Client undertakes to pay to the Supplier for a specific Product or service.
  • The website is a website/online store operated by the Supplier, where photographs of the Product, its price, description and other features necessary for concluding a purchase contract are published.
  • Delivery of the Goods means delivery of the Goods for transport.

    • II. Personal data protection policy

    1. The Supplier undertakes to use the provided personal data only for the purpose for which the Client agreed to their processing.
    2. Clients' personal data are processed for the purpose of issuing an invoice or other accounting document, for the purpose of archiving, for the purpose of statistical analysis of the clients' economic needs, and for the purpose of collecting claims from the Client.
    3. The Supplier reserves the right to retain the Client's personal data in the event of a claim against the Client and the right to transfer them to a third party for the purpose of collecting the claim.
    4. Consent to the processing of personal data must be given by the Client in advance.
    5. Consent to the processing of personal data for marketing purposes must be given separately.
    6. Consent to the processing of personal data can be revoked at any time in writing to the company's address.

    III. Creation, change and termination of the contractual relationship

    1. The creation of a binding order is possible without registration or with registration. Registration is done by filling out the registration form. Upon successful completion of registration, the Client creates his own online account, which is protected by a unique login name and password. The client is obliged to protect the login name and password against misuse and not to provide them to third parties/entities. The client is responsible for the loss/misuse of their login data.
    2. The Supplier's goods are ordered through the website, based on the written (e-mail), personal or telephone order of the Client.
    3. The order must contain at least:
      • Name, Surname or Business Name of the Customer/Client and its legal form,
      • The invoicing address, possibly also the delivery address of the Client, if it is different from the invoicing address,
      • ID number, VAT number and/or VAT number of the client of the entrepreneur,
      • Client contact details (phone, e-mail),
      • Type and quantity of ordered Goods,
      • Information about the method of payment and delivery
    4. The contractual relationship is established by confirmation (through the Website or by letter or fax or about e-mail or telephone or personal conversation) orders to the Supplier. The provision of the Service ordered by the Client is also considered as confirmation of the order. From the moment the order is confirmed by the Supplier, there is a 10-day period for delivery of the Goods, if the Goods are in stock. If the Goods are not in stock, the Supplier has 30 days to deliver the Goods to the Client. If the Goods are not in stock, the Supplier reserves the right to withdraw from the contract if it does not intend to stock the ordered Goods in the foreseeable future. In that case, the Supplier will notify the Client.
    5. The order confirmed by the supplier is binding, it can only be changed based on the mutual consent of the contracting parties.

    IV. Special provisions on the provision of services

    1. The contract is concluded for a fixed period of time for the duration of the ordered Service, effective from the day the order is confirmed by the Service Provider.
    2. Unless otherwise stated in the Agreement, the Agreement can be terminated before the expiration of its validity period:
      • By written agreement of the contracting parties.
      • Termination of the Contract by the Supplier, if the other contracting party materially violates its obligations arising from the contract or these GTC.
    3. Written termination of the Agreement shall be delivered to the other Contracting Party by post or email to its address specified in the registration or to a delivery address known to the other Party. The Supplier reserves the right to set severance pay if the Client terminates the contract prematurely other than by agreement. The termination fee is set at 300 euros for Business Clients. For non-entrepreneurial clients, the severance fee is set as 1/5 of the price of the service provided.

    V. Price of Goods and Services and terms of payment

    1. The price of the Service or Product is determined according to the valid Price List published on the Website on the day of ordering the Service or Product. The Client will learn about any change in the price of the Goods or Services by the Supplier before delivery. In the event of a price increase, the Client must agree to this price change.
    2. The Supplier reserves the right to make available the Price List of selected Goods and Services only to registered Clients.
    3. The client can pay for the Goods by invoice and via cardpay*. If the Goods are sent by the Supplier for cash on delivery, the Client is obliged to pay the price for the ordered Goods to the carrier when taking over the Goods. If the Goods are sent by ordinary mail, the Client is obliged to pay the price of the Goods together with postage in advance to the Supplier's bank account.
    4. The invoice (tax document) is delivered to the Client either via e-mail or is part of the package containing the Goods.
    5. The supplier is entitled to demand payment of the price before delivery of the Goods or Service for any method of delivery (except cash on delivery).
    6. The Client is obliged to pay the postage.
    7. Objections to the issued invoices, which would have the effect of restricting the Supplier's right to claim against the Client, the Client is obliged to apply in writing to the Supplier within 7 days from the day the invoice was delivered to him.
    8. The Client acknowledges that in the event of non-payment of the due invoice, the Supplier may apply a contractual penalty of 0.5% for each day of delay in payment (p.d.). This provision does not affect other sanctions. Subsequently, the client will be deprived of the possibility of purchasing goods on invoices, and only pre-invoices will be allowed.
    9. If the client does not pay the issued invoice within 5 days after the due date, the supplier reserves the right to withhold the licenses that are necessary for the functionality of the camera system.
    10. The supplier reserves the right to request the goods back if the invoice is more than 14 days past due. Meanwhile, the client will receive two reminders from the supplier.
    11. The supplier reserves the right to inform the end customer about the possibility of withdrawing licenses until full payment of the entire supply of goods, or until the facility is made available for the purpose of withdrawing the goods.
    12. The Supplier reserves the right not to provide discounts on final prices if the Customer is in arrears with payments and has been sent the first reminder. This right is also reserved for orders confirmed by the supplier at a time when the Customer was not in arrears with payments, as well as for new orders.

    VI. Provisions relating to the sale of Goods

    1. The Supplier as a Seller has the obligation to deliver the ordered Goods to the Client (Buyer) properly and on time, the standard delivery time of the Goods is 10 days if the Goods are in stock. If it is necessary to order it at the request of the Client, the delivery time of the Goods is extended by the time required for the delivery of the Goods to the Supplier's warehouse, of which the Client will be informed.
    2. The Client as Buyer is obliged to take over the ordered Goods and pay its purchase price in such a way that the Supplier does not incur additional costs (e.g. non-acceptance of cash on delivery, etc.).
    3. The method of taking over and paying for the Goods is chosen by the Client when ordering the Goods on the Supplier's website.
    4. In the event of the Client's dissatisfaction with the characteristics of the Goods, the Client is obliged to adhere to the Complaints Procedure.
    5. The client acknowledges that the carrier is responsible for the Goods after they have been handed over for transport. By taking over the Goods, the Client confirms that he takes over the package as it stands and lies, and that he will be responsible for any damage to the package exercise your rights against the carrier.
    6. The warranty period lasts 24 months if the Client is a Consumer. If the Client is an entrepreneur, the warranty period is 12 months or as agreed. The warranty period begins on the day the Client receives the Goods.
    7. The client-entrepreneur may return the Goods without giving a reason, but only if he and the Supplier have agreed on this option in writing when ordering the Goods. The return of the Goods can only be applied within 3 months from the delivery of the Goods. In this case, the Supplier reserves the right to severance pay in the amount of 20% of the price of the Goods. Returned goods must be in their original packaging, unused and undamaged.

    VII. Liability for Damage

    1. The Client undertakes that if any claims are raised against the Supplier due to the violation of any rights of third parties mentioned in this paragraph, the Client will satisfy these claims and indemnify the Supplier in full.
    2. The Supplier is not responsible for damage that users or third parties may incur by using the Website, including lost profit or loss of any data, if the Client or a third party is to blame.
    3. The supplier bears no responsibility for any misuse of the login name and password by an unauthorized person, nor for any subsequent damages and potential claims of third parties caused as a result of such misuse.
    4. The Supplier is not responsible for the use of the Goods for purposes other than those permitted by law.

    VIII. Common and Final Provisions

    1. The Supplier reserves the right to change and supplement the General Terms and Conditions, while promptly informing the Client of the changes by publishing the changes on the Website, indicating the date from which these changes take effect. Upon the entry into force of the new General Terms and Conditions, the original General Terms and Conditions become invalid.
    2. All relationships not regulated in these General Terms and Conditions are regulated in a separate contract between the Supplier and the Client, if the contract does not regulate them, they are governed by the valid legal regulations of the Slovak Republic, i.e.:
      1. by law no. 40/1964 Coll. Civil Code, as amended,
      2. by law no. 250/2007 Coll. on consumer protection and on the amendment of Act of the Slovak National Council No. 372/1990 Coll. on offenses as amended
      3. Act No. 102/2014 Coll. on consumer protection when selling goods or providing services based on a contract concluded at a distance or a contract concluded outside the seller's premises and on amendments to certain laws
      4. Act No. 513/1991 Coll. Commercial Code as amended (applies only to clients-entrepreneurs)
      5. Act No. 18/2018 Coll. on the protection of personal data
      6. Act No. 391/2015 Coll. on alternative resolution of consumer disputes and on amendments to certain laws as amended

    -These General Terms and Conditions become valid and effective on May 31, 2018

    These general terms and conditions are the intellectual property of a supplier and are protected by copyright law.

    *you can read more information about cardpay at: